On August 24, 2006, Apple announced the iBook G4 and PowerBook G4 Battery Exchange Program. Apple has determined that certain lithium-ion batteries containing cells manufactured by Sony Corporation of Japan pose a safety risk that may result in overheating under rare circumstances. The affected batteries were sold worldwide from October 2003 through August 2006 and were used with 12-inch iBook G4 and 12-inch PowerBook and 15-inch PowerBook G4 computers. Apple is voluntarily recalling the affected batteries and has initiated a worldwide exchange program to provide customers with a replacement battery, free of charge.
Recognizing that your school or institution may own or lease
the above noted computers that use these batteries, we want to
make sure you know about this battery exchange program. To view
complete program details and begin the exchange process, please
visit http://support.apple.com/batteryprogram
An FAQ is also available at
http://www.apple.com/support/batteryexchange/2006/faq There are
several important points that we want you to know about right
away.
It's important to note that only certain iBook G4 and PowerBook
G4 batteries are affected. The chart below will help you identify
the battery models and serial numbers that apply to your iBook or
PowerBook. To view the model and serial numbers labeled on the
bottom of the battery, you must remove the battery from the
computer. The battery serial number is printed in black or dark
grey lettering beneath a barcode.
| Computer Model |
Battery Model |
Battery Serial# Range |
| 12-inch ibook G4 |
A1061 |
ZZ338 - ZZ427 3K429 - 3K611 6C519 - 6C552 ending with S9WA, S9WC, or S9WD |
| 12-ince PowerBook G4 |
A1079 |
ZZ411 - ZZ427 3K428 - 3K611 |
| 15-inch PowerBook G4 |
A1078 and A1148 |
3K425 - 3K601 6N530 - 6N551 ending with THTA, THTB, or THTC 6N601 ending with THTC |
If the first 5 digits of your battery's 12-digit serial number fall within the noted ranges, please order a replacement battery or batteries immediately through Apple's battery program website at http://support.apple.com/batteryprogram
To begin the battery exchange process, you will be asked for the serial number of your iBook G4 or PowerBook G4, the serial number of your battery, and a shipping address. After serial number verification, a new battery will be shipped to you free of charge. You may exchange up to three batteries through the website. When you receive the replacement battery, please use the same shipping packaging and the included prepaid shipping label to return the recalled battery to Apple. If you do not have access to the website listed above, or if you have more than three batteries to exchange, please contact Apple at 1-800-APL-CARE (1-800-275-2273) between 8:00 a.m. and 8:00 p.m., central standard time, seven days a week, for further assistance.
In closing, we want you to know that Apple takes product quality
and customer satisfaction very seriously. We're working as
quickly as we can to replace all affected batteries. We
appreciate your cooperation, ongoing business, and continued
support.
Sincerely,
Enrique R. Zamora
Apple